Key Features of Our Service
Support from the stage of structuring contact centers
We offer “Omnia LINK,” an advanced cloud-based PBX that takes full advantage of our expertise as a contact center vendor. We are able to provide support ranging from the initial structuring of contact centers to replacement of existing systems.
Customer relationship management (CRM) systems that match the operations of all sorts of contact centers
We have independently developed “bowline,” a CRM ideal for use within contact center operations. Pop-ups that are displayed with CTI integration and activation linked with softphones aid in reducing the workload of operations.
AI utilization for increased efficiency of operations
Our AI-based FAQ system “seekassist” predicts and automatically displays necessary FAQs to homogenize response quality between new and experienced staff. Our CRM system “bowline” is also equipped with a feature that automatically summarizes the content of exchanges made possible with the use of generative AI.
Remote-transitioning of complex operations that required in-person interaction
With “UnisonConnect,” our online customer service/electronic contracting system, complex operations related to contracting that conventionally required in-person interactions can be transitioned to be performed remotely. This can help realize both improvement of convenience for customers and reduction of costs for your own company.
Optimize education in remote environments to realize ideal management of human resources
Our education platform “Qua-cle” improves the efficiency of contact center education digitally. Our online training and monitoring system “Be-mon Cloud,” facilitates operation management and follow-up support for work-at-home operators by making it possible to centrally monitor the computer screens of trainees in remote locations.
Knowledge aggregation system specialized for contact centers
Our business operation portal site “QUE” designed for operators can be used to create talk scripts, communicate messages, and improve the efficiency of FAQ management. By aggregating examples of responses to complaints as well as scripts, we also address measures for dealing with harassment from customers.
Enhanced customer experience with our innovative visual IVR
Unlike conventional IVR systems where users are required to determine their choices, our next-generation visual IVR “Tetory” uses AI to confirm each user’s needs and assign leads. We contribute to the innovation of contact centers by both reducing company costs and providing a seamless customer experience.
Lineup of Our Services
Our Areas of Expertise that Lead Transformation
The support we provide is not limited to solving problems, we also provide full hand-in-hand support toward the realization of companies' visions for the future.
We provide comprehensive support that ranges from designing optimal centers to operations, covering everything from customer support to marketing.
From operations common among industries to operations that are industry-specific, we support the business of companies through efficient and stable operation of administrative processing operations.
We provide end-to-end support, from analyzing and organizing the current state of operations to planning and designing ideal business models, and then seamlessly integrating this into operations.