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Japanese
Japanese

Contact Center/BPO Business

For Private Investors

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What type of business is Contact Center/BPO?

Bewith plans and operates contact centers on behalf of our clients.

Examples of customer inquiries include, "I want to purchase the cosmetics I usually use," "My TV has stopped working," or "I received a renewal notice for my auto insurance."
Inquiries Support
Bewith

Contact center operation on behalf of cliants

People & Know-how
  • Recruitment and training of employees
  • business operation
  • Providing Know-how
Operation Booth
  • Location, computers, and other equipment
  • 18 locations nationwide
  • Approximately 7,000 booth seats
System
  • Systems required for operation
  • We use Omnia LINK as providing PBX.
Inquiries Outsourcing charge
The value provided to client companies includes the quality of specialized contractors, variable cost structuring, and access to advanced systems.

Our Strengths

Bewith is the only contact center outsourcer that owns in-house PBX in Japan.

Our strength is our own PBX(contact center system), "Omnia LINK". We are the only contact center outsoursing company owing PBX in Japan. By utilizing Omnia LINK, we can reduce operation costs and provide our cliant advanced contact center oparation.

To address challenges such as reducing core system costs and delivering value through AI, iBRID Co., Ltd., a subsidiary of the Company, leverages the strengths of its SIP*1 expertise and in-house voice engineers to develop and utilize "Omnia LINK." This cloud-based PBX (for call handling, recording, and CRM) eliminates the need for investments and maintenance, enables cost variability, and enhances productivity through AI-driven real-time text conversion and customer needs visualization. Additionally, business support functions like FAQ recommendations and automated response evaluations improve response accuracy and reduce training time. Quantitative effects before and after DX implementation (~2016 to now) include reduced labor costs from productivity improvements, reduced facility costs via remote work promotion, and reduced system costs through in-house development. 1. Abbreviation of Session Initiation Protocol. An IETF-standard communication protocol for establishing sessions between two or more clients. 2. Projected of ratio of each expense to net sales
For Private Investors
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