Key Features of Our Service
Next-generation contact centers that utilize generative AI
By incorporating speech recognition*1, summarization features utilizing generative AI, and machine learning capabilities into contact centers, which are traditionally labor-intensive, we improve the efficiency of operations and reduce the need for human resources. In addition, data from the analyses of immense communication logs converted into text by using voice recognition can be utilized in clients' marketing efforts.
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*1Speech recognition: Transcription of speech audio into text
Nationwide support with our broad operational infrastructure
Through multiple BPO sites spread across Japan, we have established a large-scale system for operations. Through thorough supervisor training and the accumulation of expertise, we are able to provide consistent, high-quality service anywhere in Japan, regardless of the scale of operations.
Flexible operation systems with 24/7 support and Call center homebased contact centers
In today's business environment, meeting customer expectations requires flexibility and rapid response.
Our 24- hours-a-day, 365-days-a-year system and work-at-home contact centers enable us to provide services without being restricted by time or location.
High-quality operations based on Bewith’s unique customer understanding method MIRAI TENKANRYOKU
Bewith provides operations based on a customer understanding method called MIRAI TENKANRYOKU.
MIRAI TENKANRYOKU is an operational technique that is based on the ability to empathize not only with the customer’s current situation, but also with their background that led them to making the call and their feelings at the time (the past), and using this to stay close to the customer into the future. By respecting the customer’s “past, current, and future” states, we are able to discover the true issues that customers have and make optimal proposals.
Bewith’s Contact Center
Bewith provides optimal services for our clients by utilizing our knowledge based on our proven track record of operating call centers for more than 20 years.
MIRAI TENKANRYOKU
MIRAI TENKANRYOKU is the ability to transform a customer’s “current” point of contact into “a path from their past into their future”
Bewith’s customer understanding method MIRAI TENKANRYOKU is a customer understanding method that moves away from manual-based responses. It enables operators to provide essential customer service with an emphasis on each customer’s timeline that includes their “past, current, and future.”
We respond with the desire that customers and client companies will always continue to be with each other.
Background of MIRAI TENKANRYOKU
In an era where customer experience is important, the points of contact with customers have become truly diverse. At Bewith, we have been focusing on the quality of communication with customers that is required by each point of contact and channel. That is when we arrived at this concept of MIRAI TENKANRYOKU.
We will propose how you can apply the idea behind MIRAI TENKANRYOKU to your communication depending on what industry, company, and situation you are dealing with.
Lineup of Our Services
Our Areas of Expertise that Lead Transformation
The support we provide is not limited to solving problems, we also provide full hand-in-hand support toward the realization of companies' visions for the future.
We provide one-stop solutions that leverage contact center vendor expertise to enhance efficiency and improve customer satisfaction.
From operations common among industries to operations that are industry-specific, we support the business of companies through efficient and stable operation of administrative processing operations.
We provide end-to-end support, from analyzing and organizing the current state of operations to planning and designing ideal business models, and then seamlessly integrating this into operations.