Expected Benefits
- Reduces the number of call holds as possible FAQs are displayed in real time
- Enables new staff to respond smoothly
- Improves the quality of responses at contact centers
- Increases the productivity of contact centers
- Realizes greater efficiency of operator training
Key Points of Our Service
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POINT01
Automatic display of FAQs
The most appropriate possible FAQs are automatically displayed in real time according to the details of the conversation taking place. Operators have no need to enter search terms and can drastically reduce the number of call holds. This improves the productivity and quality of responses.
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POINT02
Simultaneous display of 5 categories
Along with the FAQs, other information, such as relevant product information and store information, which may be needed in the conversation, is simultaneously displayed. This enables even new operators to respond smoothly.
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POINT03
Real-time text display
Details of the conversation taking place are automatically displayed in real time within the screen for FAQs. This makes it possible to easily review details of the conversation on the spot.
Related Services
Implementation Steps
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01
Organizing of existing FAQs
The most important point is designing the FAQs that you will be input to seekassist. First, we will request that you prepare the FAQs that you wish to submit.
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02
Preparation of the usage environment
We will configure the usage environment and conduct preparation, such as user registration.
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03
FAQ submission (registration of articles)
The FAQs prepared will be input to seekassist.
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04
Phrase management
We will configure the settings to enable the AI to assist more efficiently with synonyms and similar words, etc., according to the content handled by the center.
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05
Operation and tuning
Once setup is complete, client will be able to begin operation. We will be tuning phrase management along with other settings as you use the system in order to improve its accuracy.