Japanese
Contact Us
Contact Us
Japanese
Japanese

About Us

SCROLL

Service Concept

Beyond the Contact Center ＆ BPO

"Omnia LINK Platform"

Challenges on the ground are often complex and human-centric: "Employees are not growing," "High turnover rates," "Frequent errors."

Some of these challenges can be resolved through systems, while others require people and expertise.

"Beyond Contact Centers & BPO."

Through the "Omnia LINK Platform," Bewith addresses the fundamental challenges faced by our clients.

Omnia LINK Platform

Operations evolve into creation by "discerning and imagining" customers’ ideals and leveraging the most suitable AI systems.

The Omnia LINK Platform connects from Envision (insight and imagination) to Systems, including Customers, Operations, and Support, and further expands to Creation (social innovation). Moreover, it enables Re-Envision, bringing Creation (social innovation) back to Envision (insight and imagination).

Envision Drawing up an ideal tailor-made experience to the customer.

We analyze the environment surrounding your industry and the challenges it faces, designing the ideal customer journey, operational flow, system architecture, and human resource requirements to maximize your company’s appeal.

To achieve this, we propose utilizing our proprietary system suite, "Omnia LINK" along with Creation, our specialized operations division.

Envision (Insight & Imagination)

System Achieving via the optimal system.

Based on the blueprint drawn by Envision, the very best system is customized for each client.

We explore and propose system solutions that maximize both cost efficiency and quality.

We also provide consulting and implementation support for system implementation.

Systems. These are Omnia LINK.For Customers：PBX,WEB IVR,Online Customer Service. For Operation：CRM,FAQ,Auto QA,STT. For Support：Management system,Training System,Portal site.

Creation Combining AI and people to create the ultimate services.

Through integrating AI, robots, and trained professionals, Bewith creatively transforms your business operations.
Specifically, AI is utilized to manage key operational areas, such as contact centers, corporate front desks, and back-office functions.

Through system advancements and operational reviews, Re-Envisioning enhances corporate value and strengthens Creation.

Creation (creating beyond the company).People - Remote Work: Remote Operators (Phone), Remote Operators (Text), Remote Staff (Clerical).People: Call Center Operator (Phone), Call Center Operator (Text).Supervisors: Supervisor - Operator Management.AI: AI Operator (Voice), AI Operators (Chat).Robot: RPA Automated Processing (Clerical)

The History of Bewith

Bewith was founded in 2000. Through outsourcing services in the contact center, we have provided front-line customer service for businesses. In 2016, we developed our own cloud-based PBX, Omnia LINK. We used and improved our own system among operating the contact center. Following our listing on the First Section of the Tokyo Stock Exchange in March 2022, we officially launched the Omnia LINK standalone system sales (Omnia LINK external sales) business. By increasing the percentage of sales from the highly profitable Omnia LINK external sales, we will help improve the Company’s overall profitability.

2025

  • February 2025 Digital Lab Nagasaki relocated to Nagasaki Stadium City.

  • February 2025 Completed our transition to "ISO 27001:2022" an international standard for information security management.

2024

  • April 2024 Selected as one of the "Noteworthy DX Companies 2024," jointly chosen by the Ministry of Economy, Trade and Industry, the Tokyo Stock Exchange, and the Information-technology Promotion Agency, Japan.

  • April 2024 Our cloud-based PBX "Omnia LINK" started supporting generative AI (summarizing conversations between operators and customers).

2023

  • September 2023 Opened Sapporo Fourth Center.

  • February 2023 Started offering "UnisonConnect," an online customer service and contracting system capable of handling identity verification and contract signing as a one-stop solution.

  • February 2023 Formed a capital and business partnership with AxisRoot Holdings, Inc.

2022

  • October 2022 Acquired Do-i Net CO., Ltd. as a subsidiary with the aim of enhancing our system development capabilities.

  • July 2022 Opened Yokohama Fourth Center.

  • April 2022 Listing moved to the TSE Prime Market due to reorganization of the Tokyo Stock Exchange market segments.

  • April 2022 Opened Digital Lab Nagasaki.

  • March 2022 Listed on the First Section of the Tokyo Stock Exchange.

2021

  • June 2021 Opened Fukuoka Second Center.

  • April 2021 Certified with the highest rank of "L-boshi (L-star)" based on our promotion of women's participation.

2020

  • November 2020 Acquired additional shares of iBRID Co., Ltd., making it our wholly-owned subsidiary, with the aim of further promoting growth of the Omnia LINK business.

  • June 2020 Started offering "Bewith Digital Work Place," a home-based operational service.

  • March 2020 Started offering "Qua-qle," a contact center response quality education platform.

2019

  • December 2019 Started offering "JOZ," an e-sports matching site.

  • November 2019 Signed a collaboration agreement with Shiga University to develop an AI-based "voice impression evaluation system."

  • January 2019 Opened Sapporo Third Center.

2018

  • December 2018 Certified as a "White Company" by Japan White Spread.

  • August 2018 Opened Osaka Second Center.

  • June 2018 Started offering the outsourcing service "Digital & Operation," which automates certain processes with technology.

2017

  • February 2017 Started offering our cloud-based contact center system "Omnia LINK."

  • January 2017 Opened Yokohama Third Center.

2016

  • December 2016 Acquired iBRID Co., Ltd., a call center system development company, as a subsidiary.

  • October 2016 Opened Matsuyama Center.

2015

  • December 2015 Became a 100% subsidiary of Pasona Group Inc.

  • June 2015 Started My Number collection services.

  • March 2015 Opened Sapporo Second Center.

  • January 2015 Completed our transition to "ISO27001:2013," an international standard for information security management.

2014

  • November 2014 Opened Osaka Advanced Value Center.

  • April 2014 Opened Nagoya Center.

  • January 2014 Obtained our liquor sales brokerage license.

2012

  • May 2012 Became a joint venture between Pasona Group Inc. and Mitsubishi Corporation due to investment from Pasona Group.

2011

  • April 2011 Started BPO consulting services.

2010

  • August 2010 Consolidated Yokohama Third Center into Yokohama Second Center.

2009

  • June 2009 Opened Fukuoka Center.

  • February 2009 Obtained certification for "Privacy Mark."

  • February 2009 Opened Sapporo Center.

2008

  • April 2008 Opened Yokohama Third Center.

  • April 2008 Opened Wakayama Center.

2006

  • December 2006 Became a 100% subsidiary of Mitsubishi Corporation.

  • December 2006 Obtained certification for "ISO27001:2005," an international standard for information security management.

  • October 2006 Opened Nagasaki Center.

  • September 2006 Opened Kyushu Branch.

2005

  • July 2005 Opened Hokkaido Branch.

  • May 2005 Opened Kansai Branch.

2004

  • December 2004 Opened Yokohama Second Center.

  • June 2004 Opened Yokohama Center.

  • May 2004 Simultaneously obtained certifications for "BS7799-2:2002" and "ISMS Certification Standard (Ver. 2.0)."

2002

  • November 2002 Joined the Telemarketing Association of Japan.

2001

  • October 2001 Obtained our staff dispatching license.

2000

  • July 2000 Opened our head office building and operations center in Shinjuku, Tokyo.

  • June 2000 Received our first customer support service contract.

  • May 2000 Established as a joint venture between Mitsubishi Corporation and SoftBank Group.

Bewith’s Initiatives

The following is an explanation of Bewith’s distinctive initiatives.

The following is an explanation of Bewith's distinctive initiatives.Development of Omnia LINK,Gaining customer trust,Call center homebased,Creation of new value from in-person to non-in-person,Employing people with disabilities.

Development of Omnia LINK

In 2016, Bewith, a contact center and BPO service provider, was approaching a plateau in its growth. In our search to break out of this situation and find a new driving force for growth, we turned our attention to private branch exchange (PBX), an indispensable system for contact centers. At the time, on-premise PBX solutions from foreign manufacturers dominated the market, but Bewith took the bold step of developing its own.

This was the beginning of the project that would later become Omnia LINK. After development, Bewith leveraged Omnia LINK in its own contracted operations, continuously enhancing its functionality by relaying direct supervisor feedback to the development division.

In 2017, we were among the first to introduce "speech recognition" technology that transcribes contact center conversations into text—a technology that has now become mainstream. This system has since evolved into a highly functional all-in-one solution, incorporating multiple features such as "FAQ recommendations," "automatic response evaluation," and "automated response text summarization" using voice-to-text technology.

Gaining customer trust

In the contact center BPO business, operational quality can be difficult to assess in advance, making customer satisfaction with actual operations the key to building trust. At Bewith, the average client relationship lasts about eight years, with some customers staying with us for over 20 years.

We are committed to company-wide quality control and supervisor training to build trust with our clients.

In addition, our Chief Customer Officer (CCO) personally visits clients to gather operational feedback from an objective perspective. Through this, our senior management directly engages with clients’ core challenges and works toward solutions.

Call center homebased

When the state of emergency was declared in Japan in April 2020 during the COVID-19 pandemic, contact center employees expressed concerns such as, 'Will I be safe from infection if I continue working?' and 'Could this lead to a cluster outbreak?'"

A cloud-based PBX is essential for the operation of a work-at-home contact center. Since we had already implemented Omnia LINK company-wide, we quickly decided to operate a work-at-home contact center.

By FY2023, approximately 20% of employees had transitioned to working from home. In the job market, only about 2% of all operator positions offer remote work (according to our research). However, the number of applicants for remote operator positions has been approximately 11 times higher (actual results).

We are working to expand the use of work-at-home contact centers to realize a society where people can work wherever they live, following their own lifestyles.

Creation of new value from in-person to non-in-person

The COVID-19 pandemic has accelerated the downsizing of consumer-facing branches, particularly in financial institutions. While online procedures are used as an alternative, in-person support remains available in urban areas like Tokyo. However, a service gap has emerged based on location, with rural areas lacking access to in-person services.

Bewith has developed the Business Negotiation System, an all-in-one solution enabling business negotiations, identity verification, applications, and digital contracts for companies reducing their in-person service points.

By enabling paperless contracts, our contact centers can provide procedures equivalent to in-person customer service. We aim to serve more customers as an infrastructure for a society where everyone can receive equal services regardless of where they live.

UnisonConnect

Employing people with disabilities

At Bewith, approximately 100 employees with disabilities work nationwide, all of whom are engaged in core business operations.

Rather than hiring people with disabilities merely to meet the legally mandated employment rate and assigning them to unrelated tasks, we focus on a "right person for the right job" approach, selecting employees based on their individual strengths and providing tailored training.

The workplace retention rate of our members with disabilities after one year is approximately 90%. This is approximately double the national retention rate.
Another distinctive aspect of the Company is that more than half of our employees with disabilities have mental disabilities, which are considered particularly challenging in the workplace.

We have established a self-managed system led by employees with disabilities. Our head of disability employment has also been invited to speak at the Tokyo Labor Bureau, where our initiatives have been recognized as a model case.

  1. HOME
  2. How Bewith Stands Out
PAGE TOP