Design and Construction | Corporate Information

Design and Construction Capabilities

Bewith takes on and operates a part of the business processes of our clients. Operating a center requires a wealth of expertise in areas such as building an organizational structure aligned with each company’s vision and business strategy, managing the performance and quality of operations, and creating workflows that enable quick response to customer demands. By making use of our rich experience, Bewith helps solve the challenges being faced by contact centers in various industries.

Additionally, it is also important to utilize digital technologies such as generative AI in business processes. By utilizing generative AI and robotics and clearly separating tasks that should be performed by humans from processes that can be managed digitally, we will realize designs for centers that are optimal for our clients.

Current Status Survey and Analysis Phase: Understanding the exact workload, current workflow, costs, and operational methods. Issue Extraction Phase: Identifying problems with the current status, creating a list of challenges, and developing strategies for resolving issues. In this phase, we conduct surveys based on the four perspectives of 1. Cost, 2. Efficiency and rationality, 3. Safety and reliability, and 4. User convenience, and then we additionally associate influencing factors for each based on the categories and subcategories of the surveys. Organizational structure, Overview of business operations, Operating performance, etc., Staffing system, Recruitment, Training and quality control (Quality control items, Initial training materials, Business documents, Quality maintenance & training items, Monitoring & evaluation methods, Rules for assessment, etc.), Reporting system, Business equipment, Security system, etc., Telephony equipment, Location, Web and multi-channel, and Expenses. In the Improvement and Efficiency Study Phase, we examine reform proposals and solutions to the challenges, and then develop a new organizational structure, new workflows, operational locations, transition methods, and schedules.

Business Activities

Design and Construction
Security
Recruitment
Education
Quality