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VoC Analytics

Consulting

Discovering new value in services through big data analysis to enhance customer loyalty and drive business growth.

We provide end-to-end services, including planning, data collection, analysis, building data utilization models, and strategy development, tailored to your specific needs (such as improving marketing efficiency, forecasting sales, reducing costs, and more).

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Expected Benefits

  • Collection and analysis of response text generated through speech recognition, customer attributes, and social data
  • Enhancement of customer satisfaction
  • Strategy formulation based on analysis results

Key Points of Our Service

  • POINT01

    Support from the proposal to execution of data analysis

    By identifying challenges through discussions, we clarify the objectives and potential of data utilization and propose suitable methods for data collection and analysis.
    Using cutting-edge technology, we conduct time series analysis, influencer analysis, keyword analysis, cluster analysis, and more to visualize the data.

  • POINT02

    Proposal of optimal data utilization based on VoC analysis results

    By leveraging speech-to-text (STT) technology, we can extract the voice of the customer (VoC) even from limited data, enabling us to propose optimal improvement measures for contact centers.
    Additionally, through VoC analysis, we deliver actionable insights for the development and enhancement of company services, contributing to increased customer satisfaction and loyalty.

  • POINT03

    Support for analysis utilizing various sources of data

    By utilizing not only voice data* collected through the voice recognition function of Omnia LINK, a cloud-based PBX developed by Bewith, and social data from platforms such as X (formerly Twitter), Instagram, and Facebook, but also POS data and market data, we propose tailored methods for data collection, analysis, and utilization to meet each customer’s specific needs.

Support for Optimal Data Utilization through VoC Analysis

This is the flow of services provided by Bewith. In the problem recognition (planning) phase, our digital consultants will identify issues and establish hypotheses. Next, in the requirements organization (data collection) phase, our BPO center will handle

VoC analytics is capable of analyzing a wide range of data, including voice data, call logs (interaction histories), chat histories, NPS scores, and various types of surveys.

Related Services

Contact Center

Cloud-Based PBX Omnia LINK

Customer Relationship Management System (CRM)

Implementation Steps

  1. 01

    Hearing

    We will conduct a hearing to understand client’s challenges and objectives for VoC analysis.

  2. 02

    Proposal

    Based on the hearing, we will propose the most suitable analysis targets and methods.

  3. 03

    VoC analysis

    We will carry out VoC analysis as per the proposal.

  4. 04

    Proposal for data utilization

    We will present the analysis results and recommend a data utilization strategy.

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