History | Corporate Information

2000-2005

May 2000: Established as a joint venture between Mitsubishi Corporation and SoftBank Group.
June 2000: Received our first customer support service contract.
July 2000: Opened our head office building and operations center in Shinjuku, Tokyo.
October 2001: Obtained our staff dispatching license.
November 2002: Joined the Telemarketing Association of Japan.
May 2004: Simultaneously obtained certifications for “BS7799-2:2002” and “ISMS Certification Standard (Ver. 2.0).”
June 2004: Opened Yokohama Center.
December 2004: Opened Yokohama Second Center.
May 2005: Opened Kansai Branch.
July 2005: Opened Hokkaido Branch.

September 2006: Opened Kyushu Branch.
October 2006: Opened Nagasaki Center.
December 2006: Obtained certification for “ISO27001:2005,” an international standard for information security management.
December 2006: Became a 100% subsidiary of Mitsubishi Corporation.
April 2008: Opened Wakayama Center.
April 2008: Opened Yokohama Third Center.
February 2009: Opened Sapporo Center.
February 2009: Obtained certification for “Privacy Mark.”
June 2009: Opened Fukuoka Center.
August 2010: Consolidated Yokohama Third Center into Yokohama Second Center.

April 2011: Started BPO consulting services.
May 2012: Became a joint venture between Pasona Group Inc. and Mitsubishi Corporation due to investment from Pasona Group.
January 2014: Obtained our liquor sales brokerage license.
April 2014: Opened Nagoya Center.
November 2014: Opened Osaka Advanced Value Center.
January 2015: Completed our transition to “ISO27001:2013,” an international standard for information security management.
March 2015: Opened Sapporo Second Center.
June 2015: Started My Number collection services.
December 2015: Became a 100% subsidiary of Pasona Group Inc.

October 2016: Opened Matsuyama Center.
December 2016: Acquired iBRID Co., Ltd., a call center system development company, as a subsidiary.
January 2017: Opened Yokohama Third Center.
February 2017: Started offering our cloud-based contact center system “Omnia LINK.”
June 2018: Started offering the outsourcing service “Digital & Operation,” which automates certain processes with technology.
August 2018: Opened Osaka Second Center.
December 2018: Certified as a “White Company” by Japan White Spread.
January 2019: Opened Sapporo Third Center.
November 2019: Signed a collaboration agreement with Shiga University to develop an AI-based “voice impression evaluation system.”
December 2019: Started offering “JOZ,” an e-sports matching site.
March 2020: Started offering “Qua-qle,” a contact center response quality education platform.
June 2020: Started offering “Bewith Digital Work Place,” a home-based operational service.
November 2020: Acquired additional shares of iBRID Co., Ltd., making it our wholly-owned subsidiary, with the aim of further promoting growth of the Omnia LINK business.

April 2021: Certified with the highest rank of “L-boshi (L-star)” based on our promotion of women’s participation.
June 2021: Opened Fukuoka Second Center.
March 2022: Listed on the First Section of the Tokyo Stock Exchange.
April 2022: Opened Digital Lab Nagasaki.
April 2022: Listing moved to the TSE Prime Market due to reorganization of the Tokyo Stock Exchange market segments.
July 2022: Opened Yokohama Fourth Center.
October 2022: Acquired iBRID Co., Ltd. as a subsidiary with the aim of enhancing our system development capabilities.
February 2023: Formed a capital and business partnership with AxisRoot Holdings, Inc.
February 2023: Started offering “UnisonConnect,” an online customer service and contracting system capable of handling identity verification and contract signing as a one-stop solution.
September 2023: Opened Sapporo Fourth Center.
April 2024: Our cloud-based PBX “Omnia LINK” started supporting generative AI (summarizing conversations between operators and customers).
April 2024: Selected as one of the “Noteworthy DX Companies 2024,” jointly chosen by the Ministry of Economy, Trade and Industry, the Tokyo Stock Exchange, and the Information-technology Promotion Agency, Japan.
February, 2025: Digital Lab Nagasaki relocated to Nagasaki Stadium City.
February, 2025: Completed our transition to “ISO 27001:2022,” an international standard for information security management.