Expected Benefits
- Improve productivity and quality
- Reduce labor-hours for management by supervisors
- Realize work-at-home contact centers
- Equipped with all functions needed for a contact center
- Easily change various settings
Key Points of Our Service
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POINT01
An easy-to-use softphone
The softphones of Omnia LINK greatly improve the performance of contact centers. Equipped with a wide variety of convenient functions, they greatly improve the efficiency of operator and supervisor operations.
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POINT02
Real-time management function
An easily configurable seating map is included as a standard feature. This will allow you to see at a single glance which seat each operator is at along with their current status. Additionally, real-time text monitoring is also available for grasping the details of conversations being conducted by different operators all at the same time.
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POINT03
Support for remote work and BCP
As Omnia LINK is a cloud-based contact center system, this makes it possible to easily and quickly build a secure and multi-functional work-at-home contact center. It is also suitable for structuring centers that span multiple locations, making it effective from a BCP perspective.
Created based on the on-site know-how of Bewith, professionals of contact center management, Omnia LINK is a cloud-based contact center system with all-in-one functions that are easy to use on the site. In addition to basic phone functions, such as receiving incoming calls, making outgoing calls, placing calls on hold, and transferring calls, the system also offers more functions for such as distribution of incoming calls, skill-based allocation of calls, and IVR. Call flows can be configured and modified on the user’s end by using a GUI-based call flow creation tool.
Another key feature is how real-time transcription of call details is included as a standard feature. This can be used right away for only the cost of communication required for speech-to-text (STT). Focusing on real-time transcription, we have realized features such as automatic display of FAQ suggestions for operators and real-time monitoring for supervisors. By improving the efficiency of both operator and supervisor operations, productivity of centers can be significantly improved as well.
Related Services
Implementation Steps
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01
Inquiry and consultation
First, please feel free to contact us. Our representative will contact you by the end of the day.
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02
Discussion and meeting
We will meet and discuss with you to confirm your requirements. We will prepare a requirements sheet, so you can also share details with us separately, and then we can organize your requirements to incorporate such details.
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03
Preparation of estimate and implementation plan
Based on the requirements sorted out, we will provide you with an estimate and an optimal implementation schedule.
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04
Conclusion of contract
A contract will be concluded when you submit our application form listing your requirements.
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05
Configuration and installation
Based on details from our discussion, we will design the call flow, etc. for Omnia LINK and proceed with configuring other related systems. The time required for configuration can range from as little as one week to several months for larger projects.
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*If you already have a 0120 number: Carrier installation will take approximately five business days, and if private network installation is required, this may take approximately two months.
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06
Setup
We will install the softphone. We also offer on-site training sessions (two hours per session) upon request.
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07
Start of operation and support
We are ready to support you by e-mail and phone for your peace of mind even after the start of operation.
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*The quickest implementation possible will vary depending on the conditions of use. Please contact us for details.
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