Expected Benefits
- Improves efficiency of operations with history and customer management
- Improves efficiency of operations through CTI integration with Omnia LINK
- Realizes screen designs tailored to operations
- Reduces the workload of operators by displaying pop-ups for incoming calls
- Reduces post-processing time as generative AI is used to summarize exchanges
Key Points of Our Service
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POINT01
Exchange history management and customer information management
With its full range of functions, bowline centrally manages all sorts of information related to customer communication. It can be used not only for contact centers but also for a variety of other applications, such as managing inside sales among sales activities and managing inquiries made to representative phone numbers.
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POINT02
CTI integration with Omnia LINK
bowline is capable of CTI integration with Omnia LINK softphones. With features such as pop-ups that are displayed for incoming calls and integration with softphones, a variety of functions will reduce workload of operations.
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POINT03
Automatic summarization of exchanges by generative AI
Summaries of an exchange can be automatically generated by simply pressing the ‘Summarize’ button. Summarization with approximately 90% accuracy reduces post-processing time.
Related Services
Implementation Steps
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01
Organization of requirements and CRM items
If you have an existing system, we will organize the features you would like to keep from the current configuration and the functions you would like to implement in the future. We will then draft a confirmation sheet for the bowline configurations.
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02
Designing of bowline screens
We will design the bowline screens according to the requirements.
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*Depending on the requirements, individual development may be needed.
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03
Building of environment
We will prepare and build an environment for bowline within client’s operational environment (Omnia LINK integration).
We will also set up user management and other preparations. -
04
Importing of data
We will import data that requires upfront registration prior to the start of operation.
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05
Start of operation
After training, client will be able to begin operation.