Online Customer Service/Electronic Contracts

Contact Center System

An online negotiation system capable of handling contract procedures and identity verification

Our service is equipped with a wide variety of functions that recreate the sense of security unique to in-person dealings while being in an online setting. Operations ranging from negotiation to identity verification and contract procedures can be entirely completed online.

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Expected Benefits

  • Eliminates wasteful aspects of communication and shortens call times by mutually sharing visual information
  • Reduces the number of customers that leave during the process and improves the closing rate by providing support up until the completion of procedures
  • Supports smooth business negotiations and improves the quality of customer service by having the information and materials needed for negotiation registered in advance

Key Points of Our Service

  • POINT01

    Various means of communication

    Features such as screen sharing, drawing, chat, and video calls enable smooth interaction with customers, even in an online setting.

  • POINT02

    Conclusion of contracts online

    From negotiation to contract procedures, everything can be completed online with the electronic contracting feature, such as identity verification, electronic signatures, and time stamps.

  • POINT03

    Extensive staff support functions

    Our service is equipped with extensive staff support functions, including task lists that support the flow of operations. These functions will improve the efficiency and quality of a variety of online operations.

Implementation Steps

  1. 01

    Proposal

    We will propose an optimal plan according to your concerns, requirements, and budget.

  2. 02

    Application procedure

    After completing the application, the service will be ready for use in approximately two weeks.

  3. 03

    Kickoff

    We will inform you on how to build scenarios and how to best utilize the system to suit your use scenarios.

  4. 04

    Onboarding

    Our dedicated staff will provide you with an easy-to-understand lecture on the basics of how to configure the system.

  5. 05

    Start of use

    We will hold meetings on a regular basis to create even greater effectiveness.

Frequently Asked Questions

Our service does not require the installation of an app and can be accessed through a browser. As there is also no need to register an account, users can quickly connect to the service straight from a URL. In addition, UnisonConnect is equipped with support functions to help staff quickly settle into operations.

An invitation URL will be sent to a customer's email address or via SMS on their mobile phone, and they will be able to connect to the service directly from this URL.

Available for use.
However, to maximize functionality, we recommend that companies use the system on PC.
Customers can use it on PC, smartphone, and tablet without issue.
The recommended system requirements and browsers are as follows.

  • Windows: Version 10 or later
  • Android: Version 8 or later
  • iOS: Version 14 or later
PC
  • Windows: Chrome / Microsoft Edge
  • macOS: Chrome / Safari
Smartphones / Tablets
  • iOS (iPhone・iPad) : Safari
  • Android: Chrome
With any of these devices, we recommend using the latest version of your browser.

Yes, we have a trial plan available. Please contact us for details.

We have support staff readily available on all weekdays from 10:00 to 18:00.
Please contact us by email or phone.