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Digital BPO

Clerical BPO

What is Digital BPO?

Improving operational efficiency and realizing cost reduction are key challenges when it comes to administrative processing tasks, such as back-office operations. By leveraging digital technologies, it is possible to automate conventionally manual processes. It also realizes higher value-added operations at a lower cost by means of reducing human errors while enhancing efficiency.

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Expected Benefits

  • Cost reduction due to improved efficiency
  • Greater focus on core operations within the company
  • Ensuring of stable business continuity
  • Greater ability to respond to fluctuations in business volume
  • Stabilization of the quality of business operations

Key Points of Our Service

  • POINT01

    Providing comprehensive services by combining human expertise and digital technology

    Even when utilizing digital technology, there are always processes that still require human judgment. By combining digital and human resources, we can realize both an increase of productivity and an improvement of quality.

  • POINT02

    Utilization of the latest technologies, such as AI, RPA, OCR, and natural language processing

    By combining contact centers, BPO and administrative processing services, and appropriate digital technologies, we are able to provide comprehensive support for operational areas.

  • POINT03

    Support for implementation of digital operations by expert consultants

    While making use of our operational know-how that we have accumulated so far, our dedicated consultants design and integrate optimal operations for people and the technology involved. This allows us to provide support with full responsibility in all of the phases from planning to execution of digital operations.

Scope of utilization for each service (example)

Here is an explanation of an example illustrating the application scope of our digital BPO services and the task processes involved. AI will combine AI-OCR with input package services and utilize AI in the input process. RPA provides post-processing autom

Implementation Steps

  1. 01

    Planning and design

    We organize operational requirements and necessary systems and tools based on the client’s challenges and objectives, and propose a design for optimal business operations.

  2. 02

    Structuring of operations

    We provide comprehensive support for recruitment and training, preparation of standardized manuals, and implementation of systems and tools tailored to the characteristics of the business operations.

  3. 03

    Operations management

    Based on the designed To-Be model, we provide end-to-end support, including quality management, system maintenance, and operation management.

  4. 04

    Operational improvement

    Through performance and results analysis, we identify operational issues and execute a PDCA cycle, which includes proposing improvement plans, implementing them, and making necessary adjustments to the plans.

Frequently Asked Questions

Yes. We will support the visualization of client’s operations by creating workflows, written procedures, manuals, etc., during the business structuring phase. Feel free to contact us, as we are capable of standardizing and managing even complex operations.

Our sales representatives will conduct a detailed consultation regarding your current operational procedures, workload, organizational structure, etc., and provide you with the optimal proposal for resolving the issues client is currently facing. The timeline for the proposal can be adjusted flexibly to meet client’s needs.

While we may charge by the hour, by the number of cases processed, or by a fixed amount depending on the characteristics of the business operations involved, we will prepare our proposal using a pricing structure that best suits your needs.

Digital BPO particularly supports data input and output as well as operations involving the processing of forms. It can also be effectively utilized for non-standard forms. While it is especially common for back-office operations, there are other types of operations suitable for digital BPO. If you are unsure about the applicability of an operation, please feel free to contact us.

If you have samples of the forms and data that will be handled by the operations, preparing these in advance will ensure a smoother consultation and implementation. No specific system preparations are required.

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