Expected Benefits
- Realizes efficient online training with the ability to view the computer screens of multiple operators at once.
- Improves productivity through work management and follow-up support for work-at-home operators
- Reduces hold times by improving the efficiency of escalations during customer service
Key Points of Our Service
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POINT01
Online training function
By displaying all of the computer screens being operated by multiple trainees, training can be conducted while checking on the level of understanding among trainees.
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POINT02
Monitoring function
The computer screens and camera images of work-at-home operators can be checked in real time.
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POINT03
Escalation function
In urgent situations, work-at-home operators can request help from supervisors at the touch of a button. In addition, one-on-one calls can also be made while looking at each other.
Related Services
Implementation Steps
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01
Connection tests
We will check if Be-mon can be used in the actual environment.
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02
Trial
We will provide a trial period of two to three weeks for you to see how the system feels in use.
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03
Submission of application form
We will request that you review the Terms of Use and fill out the application form with required details for submission.
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04
Preparations for use
We will provide you with an environment for the product version and request that client create an account.
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05
Start of use of the product version
You will start using the product version with the account you created.