Omnia LINK Business | IR Information

Omnia LINK was originally developed to improve operations in our contact center and BPO business. With its extensive in-house use and advanced functionality unmatched by other systems, we now also offer Omnia LINK as a standalone product.

What's Omnia LINK?

It is a cloud-based contact center system called PBX.

Omnia LINK's primary function is controlling phone calls in contact centers.
Omnia LINK is a cloud-based PBX that users can use from anywhere.

An on-premise PBX, usable only within a defined network, received incoming external calls and distributed them to departments (1) and (2), causing office phones to ring. In a cloud-based PBX that enables location-free operation, incoming outside calls are received by the PBX and distributed to locations A and B, allowing calls to ring even while telecommuting.

Strengths of Omnia LINK

(1) Overwhelmingly multifunctional system

The most crucial feature of Omnia LINK is providing the comprehensive set of functions required for contact centers.

Omnia LINK is an exceptionally multifunctional system. A comparison of the functional hierarchy and competing solutions reveals a pyramid structure comprising infrastructure layer (4) (PBX for receiving and placing calls), infrastructure layer (3) (call recording: call recording system), application layer (2) (speech recognition and synthesis: speech recognition and speech synthesis), and solution layer (1) (value-added functions: FAQ systems, automated response evaluation). The functional range of Omnia LINK possesses all of (1) through (4).

Strengths of Omnia LINK

(2) System used in daily by approximately 2,000 call center supervisors

We are actively working to enhance the functionality of Omnia LINK. There are approximetely 2000 supervisers who use Omnia LINK to manege their contact center every day in our company. In other words, the enginners can hear voice of supervisers who actually use Omnia LINK. The voices of supervisors made Omnia LINK an advanced system.

The internal DX cycle involves reflecting field feedback in planning, conducting PoC, utilizing on-site systems, developing and testing systems, and subsequently receiving reviews from the field.

How much is "Omnia LINK"?

9,000 to 30,000 yen per license per month.

Although the license price of Omnia LINK is 9000 yen per month for primary functions alone, when customers install optional parts, speech-to-text, FAQ recommendations, CRM, etc., the license price of Omnia LINK will rise to 30000 yen per month. To sum up, the license price of Omnia LINK increases by adding optional functions.
Speech-to-text is one of the most popular technologies in contact centers.

Omnia LINK administrator screen (text monitoring)

What's next for Omnia LINK?

Expansion of use cases through AI agents, mobile support, and global rollout.

By implementing AI agent and enhancing mobile compatibility, we aim to expand the use of Omnia LINK beyond contact centers to include sales support functions and back-office operations.
We are also preparing for expansion into the ASEAN market by selecting local partners and adapting the system for localization.

Future Outlook for Omnia LINK: Expanding Use Cases and Global Expansion

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